5 Tips for Better Communication in Small Businesses

1. Qualify the Caller
Asking the right questions helps you understand the needs of your client. Use open-ended questions to obtain information about your client’s values so know what is most important to them. Knowing your customer’s wants and needs can help you close a sale, build your clientele, and open doorways to new business relationships.

2. Practice Active Listening

Asking open-ended questions gives you the opportunity to listen to what your client is saying, and not saying. Communication is not just about what’s being said, but what is not being said. Don’t just listen for the answers that you want, listen for what the customer needs.

3. Combine Communication Methods

Relying on one form of communication limits your responses. Instead of just calling your client, you could try reaching them by email, text, chat, or social media. Opening up multiple doors for communication can increase your chances of conversations with your customer.

4. Improve Internal Business Communication

Small businesses rely on communication with customers and with employees. Communication has to start internally so everyone is on the same page and information is uniformly communicated to customers.

5. Upgrade Your Communications System

On-premises phone systems provide an advanced feature-rich user experience. A hosted phone system allows owners to remove upfront capital expenses, provide greater flexibility to their team and integrate collaboration tools into the communication experience. UCaaS can help improve productivity and collaboration with a fully integrated collaboration and conferencing system enabling you to seamlessly hold meetings with colleagues, clients, and contacts around the world.

Want to learn more? Let’s talk. Contact our team at 843-236-6436.