UCaaS: Unify Your Communication
Poor communication can cost you a lot but the solution doesn’t have to. Unified Communications as a Service is an all-inclusive opportunity to engage and grow your company through efficient communications and collaboration. UCaaS provides phone, video and audio conferencing, messaging, and presence management all in one, cloud-based platform.
UCaaS is hosted by your provider which makes it easy to update. No extra hardware will be needed and customers won’t need to download any software to communicate with you. Above all, UCaaS is cloud-based so employees can work in the office or remotely. Your provider is responsible for security and configuration as well so you don’t have to worry about it.
UCaaS gives you the ability to follow your customer’s journey from instant message to a phone call to video chat. You can use recording as a coaching tool in your meetings with employees. In addition, when your employees are talking with a customer, they can be entering their information into the built-in CRM.
What Is UCaaS?
UCaaS is an advanced collaboration tool. It provides advanced communications capabilities such as:
- Messaging
Advanced messaging for front-end and back-end communication. - Voice
Leading VoIP phone service with call recording, routing, and forwarding features. - Video
Cutting-edge video conferencing for one-on-one meetings and group chats. - Presence
Real-time status and availability management.
You can message and video chat your employees to improve productivity and boost continuous workflow. Monitor team performance and collaborate on projects all in one place. As well as seamlessly keep in touch with field workers.
Benefits of Unified Communication Services
UCaaS is good for any size company because it’s not a one-size-fits-all approach. In other words, it provides consistent communication by suiting all of your needs. UCaaS can help you with project management, scheduling, and monitoring performance. In addition, you can get insights on your smartphone or tablet to simplify management.
1. Save time and money
Communication stacking can be costly and complex, but with UCaaS you can reduce unnecessary apps and efficiently communicate with everyone. Instead of paying for helpdesk, meeting apps, and messaging software separately, UCaaS gives you everything to run and grow your business in one platform.
2. Flexibility
You can integrate and evolve your current process while getting ahead of the competition. Changing settings is as easy as clicking a few buttons and upgrading is just as simple. UCaaS is the best way to track your growth and manage communication.
3. Strengthens Customer Service
Take the phrase “We’re having technical issues.” out of your employees vocabulary. With stronger communication and consolidated technology, your customer service satisfaction will skyrocket.
Your team depends on you to provide the tools they need. Provide them with UCaaS to ensure a positive and productive atmosphere.
Want to learn more? Let’s talk. Contact our team at 843-236-6436.
Ready for IT that WORKS for your business?
- Managed IT Services
- Business Phone Systems
- Managed Print
- Cybersecurity
- Cloud Services
- Data Cabling
Schedule a 15-minute meeting with our team.